How much personal data can be obtained when a customer creates a Zendesk ticket?

Concerned about data privacy for our customer base.


  • jdowdy
    jdowdy ✭✭✭✭✭
    You can leverage the following query:
    FIND UNIQUE zendesk_user WITH active = true AND verified = true AS u
       THAT (ASSIGNED|OPENED) zendesk_ticket
    Resulting in a Zendesk_user: name, phone, email, and photo URL

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